All Pines Resort tickets are only available via Webtickets or at Pick n Pay stores. No tickets are sold at the gate.

Reschedules for Pine Resorts tickets are allowed before and up to the date on the tickets. Refunds must be requested at least 24 hours before your event date. No Refunds or reschedules allowed after the date has passed.

https://pinesresort.co.za/alternative-dates-refunds/

• Refunds must be requested at least 24 hours before your event date.
• No refunds once:
o The 24-hour deadline has passed
o A ticket is scanned & wristband issued
o You miss your visit or do not contact Webtickets in time
• The Webtickets booking fee is non-refundable.

Tickets can be moved to another date, but this must be done before 11:00 AM on the day of your visit.

If Pines Resort closes due to weather or unforeseen events, updates will be shared with purchsing customers.

If you're affected:
• You may reschedule your tickets — just make sure it's done before 11:00 AM on the day of your visit.
• Refunds for weather-related closures are only available if requested at least 24 hours in advance.

• Once a wristband is issued, the ticket is used and non-refundable.
• Wristbands must be worn at all times and are non-transferable.
• No re-entry once inside.
• If you do not arrive and did not reschedule by 11:00 AM, your ticket is forfeited.

• Group leaders are responsible for making sure all members know the rules.
• Only scan tickets for guests who are present at the gate.
• Wristbands are issued per person and are non-transferable.

These rules apply to all guests, and our staff are kindly instructed to enforce them strictly to ensure a safe and enjoyable experience for everyone.

• Group leaders are responsible for making sure all members know the rules.
• Only scan tickets for guests who are present at the gate.
• Wristbands are issued per person and are non-transferable.